At MIRAGH LLC, we want our customers to have a clear and straightforward shopping experience. If you are not satisfied with your purchase, you may request a return or refund according to the terms below.
30-Day Return Policy
We accept eligible returns within 30 days of the delivery date.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in the original packaging when reasonably possible
- Include the applicable accessories, parts, or materials supplied with the product
- Be accompanied by an order number, receipt, or other valid proof of purchase
Items that do not meet these conditions may be ineligible for a full refund. Any refund adjustment will be based on the condition of the returned item and applicable circumstances.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, applicable law, or safety considerations.
These may include:
- Personalized or customized products
- Items that cannot reasonably be resold for hygiene or safety reasons after opening
- Products that are clearly identified as non-returnable on the product page
- items that have been used, damaged, or altered after delivery
Items explicitly marked “Final Sale” on the product page before purchase are not eligible for return unless they arrive damaged, defective, or incorrect.
If a product has special return conditions, those conditions will be disclosed on the applicable product page before purchase.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from the product you ordered, please contact us at support@miragh.com as soon as reasonably possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging when applicable
After reviewing the information, we may offer a replacement, exchange, repair, or refund depending on the circumstances.
For items damaged during delivery or incorrectly shipped due to our error, we will work with you to provide an appropriate resolution.
Items Not Eligible for a Full Refund
A refund may be reduced or denied when an item:
- Shows signs of use beyond what is reasonably necessary to inspect the product
- Is damaged after delivery due to customer handling
- Is missing original components or accessories
- Is returned outside the applicable return period
- Has been modified, altered, or damaged after delivery
Any applicable reduction will be based on the condition of the returned product.
How to Request a Return
Before sending an item back, please contact us at:
Email : support@miragh.com
Please include your order number and the reason for the return.
We will provide return instructions and the appropriate return address when your return request is approved.
Please do not send a return to the manufacturer or to an address that has not been provided by MIRAGH LLC.
Refunds
Once your returned item is received and inspected, we will notify you by email whether your refund has been approved.
If approved, the refund will be issued to your original payment method whenever reasonably possible.
Refunds are generally processed within 5–10 business days after the return has been approved. The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
Late or Missing Refunds
If you have not received an approved refund:
- Check your bank or payment account again.
- Contact your credit card company or payment provider, as processing times may vary.
- Contact your bank if applicable.
- If you still have not received your refund after the applicable processing period, contact us at support@miragh.com.
We will assist you in checking the status of the refund.
Sale and Promotional Items
Sale and promotional items may be returned under the same applicable return conditions unless a different return condition is clearly stated on the product page before purchase.
Any special return restrictions will be disclosed before checkout.
Exchanges
we may offer a replacement, exchange, or refund depending on the circumstances.
If you would like to request an exchange, please contact support@miragh.com with your order number and details of the issue.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
Gifts
If an item was purchased as a gift and shipped directly to the recipient, the available refund or replacement will be handled according to the original order and payment information.
Where applicable, we may provide store credit or another appropriate resolution for eligible gift returns.
Return Shipping
For returns due to a change of mind, incorrect selection, or other reasons not caused by MIRAGH LLC, the customer is generally responsible for the return shipping cost.
Original shipping charges, if any, may be non-refundable.
If the return is due to an incorrect, defective, or damaged item caused by our error, we will provide appropriate return instructions and may cover reasonable return shipping costs.
Customers returning high-value items are encouraged to use a trackable shipping service and retain proof of shipment.
MIRAGH LLC is not responsible for a return shipment that is lost before it reaches us when the customer is responsible for the return shipping.
Order Cancellations
If you need to cancel an order, please contact us at support@miragh.com as soon as possible.
Customers may request order cancellation before the order is shipped. Once an order has been shipped, cancellation may no longer be available, and the customer may use the applicable return process after delivery.
Once an order has been shipped, it may no longer be possible to cancel the order. In such cases, the customer may use the applicable return process after delivery.
Refund Method
Approved refunds will normally be issued to the original payment method used for the purchase.
We do not intentionally provide cash refunds when the original transaction was completed through an electronic payment method.
Need Help?
If you have any questions regarding returns, exchanges, refunds, or order cancellations, please contact us:
Email : support@miragh.com
Website : www.miragh.com
Our customer service team will review your request and provide the appropriate return or refund instructions.